This Payment and Refund Policy outlines the terms and conditions regarding payments, billing, and refunds for the courses and services provided by Trainhunter (“we,” “our,” or “us”). By using our website trainhunter.net, you agree to comply with this policy.
GENERAL NOTES
- We accept payments via major credit cards, debit cards, and other payment methods listed at checkout.
- All payments are processed securely through trusted payment gateways to ensure the safety of your information.
- Our courses are sold on a one-time payment basis, and payments are charged in advance based on the selected course or package.
TAXES
- All fees are exclusive of applicable taxes.
- It is the user’s responsibility to comply with any local taxes, levies, or duties associated with their purchase.
- Trainhunter is not liable for any additional taxes or fees imposed by your jurisdiction.
REFUND POLICY
Free Content and Trials
- We may offer free courses or trial periods for some services. Refunds are not applicable for these.
Refund Eligibility
Refunds for paid courses and services are generally not provided. However, exceptions may apply in specific circumstances, such as:
- Technical Issues: If you encounter verified technical problems preventing access to the course content caused by us.
- Billing Errors: If you were charged incorrectly or without authorization.
Requesting a Refund
To request a refund, please contact our support team within 7 days of the payment date. Include your transaction ID and a detailed explanation of the issue. Refunds are subject to review and approval.
CANCELLATION POLICY
- If your access to our services is suspended or terminated due to a breach of our Terms of Service, you will not be eligible for a refund.
- For voluntary cancellation of services, contact us via our Contact Us page.
CHARGEBACKS
Initiating a chargeback without first attempting to resolve the issue with us may result in the suspension or termination of your account. We encourage you to contact our support team to resolve any disputes before filing a chargeback.
CHANGES TO THIS POLICY
We may revise this Payment and Refund Policy at any time. Updates will be reflected on this page, and the “Last Updated” date will be modified accordingly. Continued use of Trainhunter.net after changes have been made constitutes your acceptance of the updated policy.
CONTACT INFORMATION
If you have any questions or concerns regarding these policy, you may contact us via our contact page or write to us at info@trainhunter.net
Trainhunter
Main Street, San Francisco
Last updated: January 04, 2025
